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Nova — AI Operations Assistant
Custom AI Application

Nova — AI Operations Assistant

Confidential — Logistics SMB

A custom AI assistant that triages inbound requests, drafts responses, and routes work across a 40-person operations team.

The problem

The client's operations team spent 15+ hours weekly triaging email requests, duplicating data entry across three systems, and losing context between shifts.

Our solution

We built Nova — an AI-powered assistant integrated with their existing tools that auto-categorizes requests, drafts responses for approval, and maintains a shared context log across the team.

Results

  • 60% reduction in average response time
  • 12 hours/week reclaimed per team member
  • Single source of truth for every request

Features delivered

  • AI request triage & routing
  • Draft response generation
  • Shared team context log
  • Integration with existing CRM & email
  • Approval workflow

Technology stack

ReactTanStack StartOpenAIPostgreSQLCloud

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Industries

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